Dynamics 365 Sales allows you to better understand customer needs, engage customers more effectively, and win more deals. There are two license types available for Dynamics 365 Sales; Dynamics 365 Sales Professional and Dynamics 365 Sales Enterprise. The following information will help you decide which license type is right for your business.
Dynamics 365 Sales Enterprise provides full sales capabilities, automation and advanced customisation functions. For businesses with simpler sales force requirements, Dynamics 365 Sales Professional provides core sales capabilities, automation and Office 365 integration.
The following table compares the functionality available with each license.
Dynamics 365 Sales
| Users | Sales Professional | Sales Enterprise |
| Unlimited users |
 |
 |
| Sales Execution | Sales Professional | Sales Enterprise |
| Lead and opportunity management |
|
|
| Marketing lists and quick campaigns |
|
|
| Products, price lists, and product bundles |
|
|
| Quotes, orders, and invoices |
|
|
| CPQ and data enrichment solution discovery |
|
|
| Live org charts |
|
|
| Sales playbooks |
|
|
| Business card scanner1 | Add-on |
|
| Competitors, sales goals and territory management |
|
|
| Product taxonomy, relationships, and hierarchies |
|
|
| Cases |
|
|
| Partner relationship management |
|
| Microsoft Office 365 Integration | Sales Professional | Sales Enterprise |
| Outlook |
|
|
| Exchange |
|
|
| Excel |
|
|
| Power BI |
|
|
| OneDrive / SharePoint |
|
|
| OneNote |
|
|
| Gamification | Sales Professional | Sales Enterprise |
| Gamification |
|
| Knowledge Management | Sales Professional | Sales Enterprise |
| Knowledge management |
|
| Reporting and Analysis | Sales Professional | Sales Enterprise |
| Export to Excel, advanced analytics with separate Power BI licence |
|
|
| Real-time sales reports and dashboards |
|
|
| Portals | Sales Professional | Sales Enterprise |
| Portals |
|
| Customisation and Extensibility2 | Sales Professional | Sales Enterprise |
| Application customisations | Limited |
|
| Custom applications3 (Power Apps) |
|
|
| Workflow automation4 (Power Automate) |
|
Dynamics 365 Sales Insights5
| Contextual Insights | Sales Professional | Sales Enterprise |
| Assistant (base cards) |
|
|
| Email intelligence (email engagement and auto-capture) |
|
|
| Predictive scoring | Add-on | |
| Relationship analytics | Add-on | |
| Connection insights (who knows whom and talking points) | Add-on | |
| Notes analysis | Add-on | |
| Assistant configuration | Add-on |
| Conversation Intelligence | Sales Professional | Sales Enterprise |
| Call transcription | Add-on | |
| Keyword, sentiment, and emotion analysis | Add-on | |
| Competitive products and brand analysis | Add-on | |
| Pipeline analysis | Add-on | |
| Seller behaviour and top seller analysis | Add-on | |
| Coaching tools | Add-on | |
| Personalised seller dashboards | Add-on |
1Business card scanner is available with Sales Professional only if an AI Builder licence is purchased.
2For more information about customisation and extensibility, please read the Dynamics 365 Licensing Guide.
3Applies only to custom applications within the same environment as the Dynamics 365 Sales application.
4Applies only to flows that map to the context of the Dynamics 365 Sales application.
5Dynamics 365 Sales Insights is available as an add-on to Dynamics 365 Sales Enterprise and must be deployed in the same geo as the Dynamics 365
Sales Enterprise instance.
