Service Management has been transformed in recent years as a result of the increased use of smart technology and the rise of digital communications. Mobile field engineers are now updating and receiving their work via tablet and mobile, and customers are able to send back and log calls online. Whilst still important, it is no longer just a question of logging calls, invoicing and managing contracts. Brookland’s service management solution supports a productive working environment.
Tools designed for service management
Managing and tracking the service you are providing can be complex, however, Dynamics 365 provides a set of tools to help. These tools are designed to support your service engineer team and can be used to achieve jobs such as scheduling service calls, tracking repair parts, assigning service personnel and supplying estimates.
Management of contract agreements
Many companies require automation in order to streamline the process of contract management. Dynamics 365 provides a range of tools that help with; requests for legal documents, document tracking, creation of contracts, compliance monitoring and contract delivery.
Logging of individual service calls
Deliver real-time information your employees need, whenever or wherever they need it. Dynamics 365 empowers your field engineers, support team or any other authorised team members to work together seamlessly, as all communications are added to one electronic customer record.
Work schedules delivered to mobile device
Empower your field engineers to access and update their work schedules on-the-go from a mobile or tablet. Electronic work schedules give you and your field engineer team the ability to make real-time changes to individual work schedules. Ensure emergency calls are prioritised, work is completed on time and your field engineers are always updated.