Service Management has been transformed in recent years with mobile field engineers updating and receiving their work via tablet and mobile and customers able to send back and log calls online. Whilst still important it is no longer just a question of logging calls, invoicing and managing contracts. Brookland’s service management solution supports a productive and efficient working environment.
- Management of contract agreements including income recognition
- Tracking of parts consumption and mobile access on agreements.
- Logging of individual service calls
- Work schedules delivered to mobile device and closure and update of all calls
- Document management tracking
- Integrate with call scheduling-software
- Remote access for field engineers